| May 2024 | | “Having accidentally lost my wedding ring I needed to source a replacement. Orla James went above and beyond in fulfilling this requirement. They sent me sizing rings in the post on two separate occasions and even checked the size of sizing rings I had sourced on-line [which proved to be inaccurate]. I tried a lot of companies to source the ring and found OJ to be around the same price as others but OJ were much more attentive and responsive and indeed were cheaper than high street jewellers. The final product was a perfect fit and a good replacement for the original ring.” Ian H. | |
| April 2024 | | “Could not fault the customer service from this company.” Nina K. | |
| March 2024 | | “Very speedy service, sent lots of sample options, very happy with the rings” Anonymous | |
| March 2024 | | “Brilliant service! Answered some questions I had before I purchased (via online chat), and the rings arrived on the expected delivery date. Both rings are exactly as promised, very happy” Anonymous | |
| September 2023 | | “Ring was perfect. Was kept updated as ordered on line. Perfect. Thank u x” Jude I. | Thank you for taking the time to leave a great review for us, we really do appreciate it. We are delighted to hear how happy you are with your ring. Don't forget we offer free cleaning & polishing on all rings bought from us, for the lifetime of the ring. So if you'd like to give it a spruce up anytime please do get in touch. |
| August 2023 | | “Service was excellent. Order acknowledged and delivery period advised. The ring arrived within time expected and is beautiful, very well made.” Anonymous | |
| June 2023 | | “Fab team, unbelievably helpful Made and sent out my beautiful ring within a week, can’t thank them enough” Anonymous | |
| February 2023 | | “Great customer service. Fin was on hand to answer all the questions we had. Love the sample service, as you really get a feel for your ring before you purchase it. Our wedding rings are great quality with free personalisation. Delivered within a month and ours even included a change to the wedding band. Great company would highly recommend” Katie L. | |
| January 2023 | | “Very pleasant, helpful and communicative to which is always a plus for me. Lovely ring, arrived safely and on time as promised - have brought from Orla James before and the quality of my purchase is excellent.” Anonymous | |
| November 2022 | | “Very helpful on the phone when I enquired about delivery. I received the item very quickly and I am very pleased with the item . From my experience I would highly recommend this company.” Ian S. | |
| October 2022 | | “Not very impressed.” Anonymous | Thank you for taking the time to leave your review Helen. We're sorry that you've had a negative experience with us & can understand why you say you're not impressed. The delivery dates given on our website are an accurate estimate, but we always try our utmost to accommodate requests to despatch orders earlier than this date. Although we did so with your order, the ring didn't fit you & so you had no ring for your wedding, which is very disappointing. Our ring sizes are UK industry standard, but may sometimes need a tweak to fit nicely, which is one of the reasons we offer free re-sizing. In this instance this wasn't something you wanted to do and so a full, no quibble, refund was given. I apologise again for the inconvenience this has caused you. Thank you for taking the time to share your feedback with us though - we take all reviews seriously and will use yours in our continuous efforts to improve. |
| September 2022 | | “Asked at late notice for two wedding rings to be made. Excellent communication throughout and rings received in plenty good time. Beautiful rings and we are very happy customers indeed. Can't recommend Orla James enough!” G L. | |
| July 2022 | | “We ordered some rings for our wedding and due to our ineptitude, they turned out to be the wrong size. We asked Orla James (and Fin Macdonald in particular there), to help us. Faultless service, rings were replaced and changed and the financials all sorted without any issue. Thoroughly recommended.” Anonymous | |
| May 2022 | | “I bought my husband to be wedding ring from this company, the ring is absolutely perfect! The groove in the middle makes it different & stand out it’s looks amazing! I also bought my wedding band from this company i love it! They cannot do enough for you! Thank you for a great service & all your help” Suzanne P. | |
| May 2022 | | “Orla James provided a helpful and efficient service. Being able to try different samples was very useful in helping me decide which wedding ring to buy” Anonymous | Thank you for taking the time to leave your comments Andrew. Its great to hear how helpful our sample rings were in making your wedding ring choice! |
| April 2022 | | “Orla James went above and beyond to get my ring resized in a short timeframe, with a solid process to get it right. We would highly recommend” Anonymous | |
| March 2022 | | “This company is just amazing i cannot praise it enough! Great customer service. I purchased my wedding ring & when it arrived i was overwhelmed it is so beautiful, i absolutely love it! I would definitely recommend this company 100% massive thank you” Suzanne P. | |
| December 2021 | | “Great service and very competitive pricing, no quibbles when I had to have my ring resized. Totally recommend them.” Anonymous | |
| December 2021 | | “The sample service was amazing, with the team providing more samples than we requested to give us a great chance of getting the perfect fit…the free returns were an added bonus! Our final rings are lovely and we are so happy with them. Thanks for all your help!” Anonymous | |
| October 2021 | | “Excellent customer service, friendly and helpful. Didn't feel like I was being forced into something more expensive.” Chris C. | |
| October 2021 | | “Beautiful ring for a very reasonable price. Was very impressed from ordering a sample all the way through to ordering my wedding band. Would definitely recommend.” Steph | |
| August 2021 | | “They were very helpful sending several samples when we were deciding on our ring. We are very pleased with the result.” Lynne A. | |
| July 2021 | | “My ring was delivered earlier than they had estimated and was packaged beautifully I unfortunately had got my ring size wrong and had to send it back. The return process was easy and the people at Orla James were great about it and had my ring resized and back to me in under a week!” James A. | |
| July 2021 | | “Having searched though many a website I found just what I was looking for at Orla James.” J F. | |
| July 2021 | | “Great experience” Anonymous | |
| June 2021 | | “Thanks Orla James, for my platinum wedding band. I bought one already from one of the high street chains, the ring didn't fit too well especially when I wash my hands, because they didn't do 1/2 sizes I had to look around. When started to read things into details, I weigh my existing ring it was 4 grams of material. Comparing to Orla James, they offer approx 50% more material, more designs, better sizing and to my disbelief was less expensive! I called up because I needed it fairly soon, spoke to Fin, she was lovely and reassured me that it would arrive in time for the wedding. Ordered it, paid for it with a credit card just in case, it came on time, and it's perfect! If I need another band. Easy decision.” Tsun K. | |
| May 2021 | | “Orla James were very patient with finding just the right wedding band for my fiancee, who had somewhat particular / exacting specifications. They really went the extra mile and there was no reluctance to refund or exchange for something which was perfect. A superb company and I would heartily recommend them.” Anonymous | |
| May 2021 | | “Good selection of rings and delivered exactly what I wanted.” Anonymous | |
| May 2021 | | “Have received two wedding rings from here, a d had an excellent service. We ordered several samples to try, which was an easy process, we weren’t sure after this, so ordered some more samples, made our decision and then returned them all in the pre paid envelope. We ordered our rings, one was slightly too big, so returned it for free resizing and engraving. They kept up updated throughout via email as to when our rings arrived back with them, and were posted back to use again. Helpful throughout, good communication, very price competitive, and lovely rings. Highly recommended.” Catherine | |
| May 2021 | | “Sample service was very useful, with pre-paid envelope for return. The wedding ring purchased was excellent and as depicted on the website.” Anonymous | |
| April 2021 | | “The ring fitted perfectly and my partner absolutely love it . Thankyou for all your help would definitely use your company again” Chelsea H. | |
| April 2021 | | “Quick and easy transactions, loved the sample service would recommend” Anonymous | |
| April 2021 | | “Excellent service and answered all my questions. The ring sizer and sample service was very helpful. The rings arrived quickly and was updated throughout. Would recommend.” Anonymous | |
| April 2021 | | “The option to order samples was brilliant and made ordering the right ring really easy. Great quality too!!!” Anonymous | |
| March 2021 | | “Very easy online ordering, regular updates and a nicely wrapped. We spoke on the phone previously about making our own rings and the team were really helpful and friendly” Anonymous | |
| March 2021 | | “Brilliant service. Really helpful advisors. Great prices also.” Anonymous | |
