Our Promise
We know that choosing your perfect rings and jewellery are exciting and important decisions. To honour this we offer an unmatched Lifetime Guarantee to all of our customers.
We promise to
- Give you the opportunity to try our rings before you buy with our bespoke sample service
- Provide an exchange or refund if you're not completely satisfied within the first year of purchase, subject to terms and conditions
- Offer free engraving for your Orla James rings
- Professionally clean and polish your Orla James rings, earrings or pendants for free
- Resize your Orla James rings for free, subject to terms and conditions
- Renew the rhodium plating on your Orla James rings (if white gold) for free
- Offer a lifetime guarantee on all of the above
- Price match promise. Find a lower price and we will match it!