Returns Policy

At Orla James, your satisfaction is always guaranteed. We know it's sometimes necessary to return or exchange an item and we want to make it as easy as possible. As part of the Orla James Promise we offer a refund or exchange within the first year of purchase.

How to return an item

  • Call us on:
    01903 331 707

  • Post your items to:
    82-84 Broadwater Street West,
    Worthing, West Sussex,
    BN14 9DE

  • We give you a full

To help ensure the return goes smoothly:

  • Your items should be sent recorded post
  • Your return items should be insured for the purchase value
  • Please include your contact details and your order number

Please note: Due to hygiene reasons, earrings cannot be returned to us unless they were faulty upon receipt.

Unfortunately once an item has been engraved we cannot offer a refund, unless item is faulty.